Terms & Conditions

About us

Hassocks Barbers Ltd, 7 Keymer Road, Hassocks, West Sussex BN6 8AD. Email hello@hassocksbarbers.co.uk; telephone 01273 846395. Hassocks Barbers Ltd is a private limited company registered in England and Wales, company number 16541302. Registered office: A S M House 103a, Keymer Road, Hassocks, England, BN6 8QL.

Appointments

Appointments are subject to availability and confirmation. Please provide accurate booking and contact details. You may book online, by phone or in person.

Cancellations, no-shows and lateness

There are no cancellation, missed-appointment or late-arrival fees. Please give as much notice as reasonably possible if your plans change. If you arrive late, we may offer an agreed shorter service or rearrange your appointment.

Prices and payments

Prices are displayed before you book. Payment is made at the barbershop after your appointment. No online deposit or advance payment is required. Additional services will only be charged with your agreement.

Services

We provide services with reasonable care and skill. Please discuss your preferred style and relevant allergies or sensitivities with your barber. We may decline a service where reasonably necessary for safety.

Children

Children should be accompanied or appropriately supervised by a parent or responsible adult.

Changes by us

We may need to rearrange appointments due to illness or unforeseen circumstances. We will make reasonable efforts to notify you and offer an alternative. You will not be charged for a service we cancel and do not provide.

Complaints and consumer rights

Contact us if you are unhappy with a service. We will consider an appropriate remedy. Nothing in these terms limits your statutory rights under the Consumer Rights Act 2015 or any applicable cancellation rights. Nothing excludes liability where exclusion is unlawful, including death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Conduct and booking availability

We may refuse service for abusive or unsafe conduct, acting reasonably and without unlawful discrimination. Online booking may occasionally be unavailable.

Privacy, updates and governing law

See our Privacy & Cookie Policy for information about personal data. The version of these terms presented when booking normally applies. These terms are governed by the laws of England and Wales, without removing mandatory consumer protections.